Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nation’s oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimer’s disease, cancer, lupus, Multiple Sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nation’s leaders in patents per scientist.

Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy, OMRF has been voted one of the Top Workplaces since the inception of the award. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a commitment to diversity, equity, and inclusion. Successful candidates will demonstrate commitment to these values.

Benefits
We offer competitive salaries and comprehensive benefits including, medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, paid holidays, onsite café, free onsite fitness center with access to personal trainer, free parking and much more! Relocation assistance available for those located 50 miles outside of Oklahoma City metro and out of state. Learn more about our benefits here.

OMRF is an Equal Opportunity/Affirmative Action/Veterans Employer. All qualified applicants will receive consideration for employment without regard to gender, sexual orientation, gender identity, race, color, national origin, age, religion, disability, veteran status, or any other legally protected characteristic.

OMRF offers a unique opportunity to meet the desktop computer needs of a lifesaving biomedical research institution with a culture of teamwork, service, meeting challenges, and continuous learning. As part of our IT Support team, you will support our scientists in their highly varied computer landscape. You will enjoy the rewards of supporting medical discoveries that make a difference so that more may live longer, healthier lives. If you enjoy innovation and variety, you will love working at OMRF. For the past eleven years, OMRF has been a Top Workplace in Oklahoma.

The Desktop Support Technician’s role is to provide a primary point of contact for end users to receive support and maintenance within the institution’s end-user computing environment. This includes assisting with investigating and resolving software, hardware, networking, and other computer-related issues for users of various desktop, laptop, and mobile devices. 

Responsibilities

The technician…
• Provides first contact support of incoming requests to the support desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Supports end-user workstations by installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver required service levels.
• Performs diagnostic testing and troubleshooting.
• Supports security for networked computing devices through various technologies.
• Provides one-to-one user training and assistance regarding email, web, security, and other applications.
• Stays abreast of changing technologies and new products.
• Identifies and learns appropriate software and hardware used and supported by the institution.
• Provides back up assistance for the OMRF events team through supporting and operating audio/visual systems in meeting rooms.

Key abilities, with or without reasonable accommodation, include:

• Assisting users in various offices and laboratories around campus.

• Ability to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.

If you want to work towards something larger than yourself, this job may be for you.

•High school diploma, GED or Vo-Tech computer support training certificates and six months relevant experience or combination of relevant experience and education.

•Must have excellent customer service and communication skills. High attention to detail, dependability, promptness, and the ability to operate as a team member and independently are required.

•Basic knowledge of both Windows and Mac operating systems is necessary.

•At least one year of relevant experience in an enterprise networking environment.

•Working knowledge of troubleshooting Windows and Mac operating systems in an enterprise networking environment is preferred.

•A+, Network+, or related certifications. 

Forty-hour onsite work week. Typically, Monday-Friday between 8:30am-5:00pm. Some work may be required outside the normal work hours.